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Payment Methods

At Nala Luna, we want your shopping experience to be simple, smooth, and completely secure. Below you will find everything you need to know about how you can pay for your order and how we keep your payment information safe.

Accepted Payment Methods

We accept a wide range of trusted payment options so you can check out using the method that works best for you. At checkout you can pay with:

  • Major credit cards – Visa, Mastercard, American Express, and Discover
  • Debit cards displaying a major card network logo
  • Digital wallets – Apple Pay, Google Pay, and Shop Pay for fast, one-tap checkout
  • PayPal for a quick and familiar online checkout experience

Simply select your preferred option on the payment step and follow the on-screen instructions to complete your purchase.

Secure and Encrypted Checkout

Your security is our priority. Every transaction on Nala Luna is protected by industry-standard SSL encryption, which means the information you enter during checkout is scrambled and transmitted securely. Your full card details are never stored on our servers and are handled directly by our certified, PCI-compliant payment processors.

This ensures that your card numbers, personal details, and billing information stay private and protected at every step of the payment process.

When You Are Charged

Payment is collected at the time you place your order, so your purchase is confirmed and can move straight into processing. Orders placed before 3:00 PM ET begin processing the same day, with a processing time of 1 to 2 business days (Monday to Friday, excluding weekends). If a payment cannot be authorized, your order will not be completed and no charge will be applied.

Prices and Currency

All prices on our store are displayed and charged in the currency of your delivery country: GBP (£) in the United Kingdom, EUR (€) in Spain, France, Italy and Germany, and USD ($) in the United States. The total shown at checkout is the final amount you will pay, and we offer free delivery on all orders. If you are paying with a card issued in another currency, your bank or card provider may apply its own conversion rate or fees.

Your Payment Data Is Safe

We take the protection of your financial information seriously. Because payments are processed through secure, encrypted, and PCI-compliant systems, you can shop with confidence knowing your sensitive details are never exposed or shared with unauthorized parties.

Need Help?

If you have any questions about payments, a charge on your account, or completing your order, our team is happy to help.

  • Email: info@nala-luna.com
  • Address: Nala Luna, 2-4 Great Eastern St, London EC2A 3NW, United Kingdom