Informativa sulla privacy

At Nala Luna, we take the privacy of our customers seriously. This Privacy Policy explains how we collect, use, store and protect your personal data when you shop with us for our women's knitwear, jumpers, cardigans, dresses and tops. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where you are located in the European Union, the EU General Data Protection Regulation (EU GDPR).

For the purposes of data protection law, Nala Luna is the data controller responsible for your personal data.

Personal Data We Collect

We collect and process the following categories of personal data:

• Identity and contact details — your name, delivery and billing address, email address and telephone number.
• Order information — details of the products you purchase, order value and order history.
• Payment information — payment card details are processed securely by our payment provider; we do not store full card numbers on our systems.
• Account information — login details and preferences, if you create an account with us.
• Technical and usage data — your IP address, browser type, device information and how you interact with our website, collected via cookies and similar technologies.
• Communications — any correspondence you send to us by email or telephone.

How We Use Your Data and Our Lawful Basis

We only process your personal data where the law allows us to. The purposes for which we use your data, and the lawful basis for doing so, are set out below:

• To process and fulfil your orders, arrange delivery and handle returns or refunds — lawful basis: performance of a contract.
• To take payment for your order — lawful basis: performance of a contract.
• To respond to your enquiries and provide customer support — lawful basis: performance of a contract and our legitimate interests in assisting our customers.
• To send marketing communications about new arrivals and offers, where you have opted in — lawful basis: consent, which you may withdraw at any time.
• To improve our website and understand how it is used through analytics — lawful basis: consent (for non-essential cookies) and our legitimate interests.
• To meet our legal and accounting obligations — lawful basis: compliance with a legal obligation.
• To prevent fraud and keep our website secure — lawful basis: our legitimate interests.

Sharing Your Data with Processors

We share your personal data only with trusted third parties who act as our processors and only to the extent necessary to provide our services. These include:

• Payment providers — to process your payments securely.
• Shipping and delivery partners — to deliver your order to your chosen address.
• Analytics providers — to help us understand how visitors use our website.
• IT and hosting providers — who support the running of our website and store.

All processors are required to protect your data and use it only for the purposes we specify. We do not sell your personal data to any third party. Where data is transferred outside the UK or the European Economic Area, we ensure appropriate safeguards are in place as required by UK GDPR and EU GDPR.

Cookies

Our website uses cookies and similar technologies. Essential cookies are necessary for the site to function, including keeping items in your basket and processing your order. Non-essential cookies, such as those used for analytics and marketing, are only set with your consent. You can manage or disable cookies through your browser settings or via our cookie preferences, though disabling essential cookies may affect how the website works.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected. Order and transaction records are retained for as long as required to meet our legal, accounting and tax obligations. Marketing data is retained until you withdraw your consent or unsubscribe. When data is no longer needed, we securely delete or anonymise it.

Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. This includes secure encrypted connections for transactions and restricting access to personal data to those who need it. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and you send data to us at your own risk.

Your Data-Subject Rights

Under UK GDPR, the Data Protection Act 2018 and, where applicable, EU GDPR, you have the following rights in relation to your personal data:

• The right to be informed about how we use your data.
• The right of access to the personal data we hold about you.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure of your data in certain circumstances.
• The right to restrict processing of your data.
• The right to data portability, allowing you to obtain and reuse your data.
• The right to object to processing based on our legitimate interests or for direct marketing.
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us by email at info@nala-luna.com. We will respond to your request within one month, as required by law. There is normally no charge for making a request.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk. If you are located in the European Union, you may instead lodge a complaint with the data protection supervisory authority in your country of residence. We would, however, appreciate the chance to resolve your concerns first, so please do get in touch with us.

Company Information

Store Name: Nala Luna

Company: Nala Luna

Address:
2-4 Great Eastern St, 
London EC2A 3NW, 
United Kingdom

Email: info@nala-luna.com

Phone: +44 7460015994

For the quickest response, please email us first at info@nala-luna.com before calling.

Customer Service Hours
Monday – Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
London time (GMT / BST)